Returns & Exchange (online only)


Returns

If you are not delighted with your online purchase, OPTYX offers complimentary returns: simply return the item in its original condition within 30 days for a full refund, less any original shipping costs if applicable.

To receive a refund based on purchase price of the item(s) and in the original form of payment:

  1. All merchandise must be returned within 30 days of the original purchase date.
  2. The merchandise must be in saleable condition with tickets attached.
  3. The merchandise must not be altered.

Sale merchandise may not be returned after 30 days. Purchaser is responsible for return shipping & insurance at their leisure.

Purchases that include prescription lenses are final sales as they are customized to the patients order. Frames that have been ordered along with lenses are not eligible for returns and exchange due to the insertion process voiding the eye wear which thus is classified as pre-owned.

Return method

Complete the return section on the packing slip and include it with your merchandise. We suggest that you retain a record of the return tracking number for future reference. If you do not have the return form, you may include the shipment notification email as your proof of purchase. Please include a note with your order stating why you are returning the merchandise.

You may use the original packaging, however, be sure to black out or cover any additional ship labels that may be on your return package.

If you choose to use a different return method or you no longer have the pre-paid label, please return your item to the following address:

OPTYX
Returns Department
228 Second Ave
New York NY 10003

 

3. Exchange

If you are not delighted with your purchase, OPTYX offers complimentary exchanges:

Contact us via CustomerService@optyx.com or call us (877) 472-6945 (877) 472-6945 to start this process.