If you purchased your eyewear at a OPTYX retail store, bring them back to the same location where you bought them. Do try your best to ensure they’re in their original condition and undamaged. Bring your receipt and an associate will guide you through the return process. As most eyewears are custom made, they will have to be assessed.
OPTYX does not offer refunds. However, we will try our best to resolve your issue and offer exchanges or store credit.
Please contact us at our local stores for more information on this: